Mobility Scooters and Mobility Products
The majority of our customers do not have to pay VAT so we display all our prices excluding VAT. For products that are not eligible for the zero rate of VAT this will be indicated within the "View More" area of the product. VAT will be charged at the checkout stage.
Where the zero rate of VAT is allowed a option below the checkout button is available to select zero rated VAT on the eligible product(s). You will be redirected to an electronic form which needs to be completed in full and an actual medical condition must be stated. Once completed a copy of this form will be sent to your email address as confirmation and you will then be redirected to the checkout area minus the relevant VAT.
Please note that the medical condition stated must relate to the item purchased. For example if you purchase a Scooter then you must state a condition that results in you not being able to walk that far. Customs & Excise will not accept "old age" or "disabled" as a medical condition.
We will contact you by email if the stated medical condition is not eligible but if you are in any doubt please call us on our free phone helpline number 0800 073 1659.
The majority of our customers do not have to pay VAT so we display all our prices excluding VAT. For products that are not eligible for the zero rate of VAT this will be indicated within the "View More" area of the product. VAT will be charged at the checkout stage.
Where the zero rate of VAT is allowed a option below the checkout button is available to select zero rated VAT on the eligible product(s). You will be redirected to an electronic form which needs to be completed in full and an actual medical condition must be stated. Once completed a copy of this form will be sent to your email address as confirmation and you will then be redirected to the checkout area minus the relevant VAT.
Please note that the medical condition stated must relate to the item purchased. For example if you purchase a Scooter then you must state a condition that results in you not being able to walk that far. Customs & Excise will not accept "old age" or "disabled" as a medical condition.
We will contact you by email if the stated medical condition is not eligible but if you are in any doubt please call us on our free phone helpline number 0800 073 1659.
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